At lock789, we believe that gaming should always be a source of entertainment — never stress, never hardship. We are committed to giving every Filipino player the tools, information, and support they need to stay in control and play responsibly.
lock789 takes responsible gaming seriously — not just because PAGCOR requires it, but because we genuinely care about the well-being of every Filipino player on our platform. Whether you're spinning slots in Makati, playing live bingo in Cebu, or betting on your favourite PBA team from Davao, we want your experience to stay enjoyable and within your means.
Problem gambling is a real concern that affects individuals and families across the Philippines. The signs can be subtle at first — chasing losses, spending more than you planned, or feeling anxious when you're not playing. lock789 is here to help you recognise those signs early and take action before things escalate.
We have built a comprehensive suite of responsible gaming tools directly into the lock789 platform. These tools are free, easy to use, and available to every registered player at any time. You don't need to wait until there's a problem — using these tools proactively is the smartest way to keep your gaming healthy and sustainable.
Our responsible gaming framework is aligned with PAGCOR's player protection guidelines and reflects international best practices in the online gaming industry. We regularly review and update our tools and policies to ensure they remain effective and accessible to all Filipino players.
Reflect honestly on these questions. If you answer "yes" to two or more, consider using our responsible gaming tools or reaching out to our support team.
Every lock789 player has access to the following responsible gaming tools directly from their account settings. No waiting, no approval needed — activate them instantly, any time.
Set daily, weekly, or monthly deposit caps on your lock789 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Define how long you want each gaming session to last. When your time is up, lock789 will display a reminder and, if you choose, automatically log you out. It's a simple but powerful way to stay aware of how long you've been playing.
Set a maximum amount you're comfortable losing over a defined period. Once that threshold is hit, your account is automatically restricted from further wagering until the limit period expires — protecting your bankroll before it becomes a problem.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, your lock789 account is suspended from all gaming activity. You can still access your account history and withdraw any remaining balance.
For players who need a longer break, lock789 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is fully locked and cannot be reopened until the exclusion period ends — or ever, if you choose permanent exclusion.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. These gentle nudges help you stay grounded and make conscious decisions about whether to continue playing.
Requesting self-exclusion is straightforward and takes less than five minutes. Here's how to do it:
Access your lock789 account using your registered credentials. Navigate to the Account Settings section from the main menu.
Inside Account Settings, locate the "Responsible Gaming" tab. All player protection tools, including self-exclusion, are listed here.
Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the terms carefully before confirming.
Confirm your identity and submit the request. Your account will be locked immediately. A confirmation email will be sent to your registered address.
Any remaining balance in your account can be withdrawn even during self-exclusion. Contact [email protected] if you need assistance processing your withdrawal.
Problem gambling can develop gradually. Being aware of the warning signs — in yourself or someone you care about — is the first step toward getting help.
Every new lock789 account undergoes mandatory identity and age verification. No player under 21 years of age is permitted to register, deposit, or play on the platform — full stop.
lock789 operates under PAGCOR's regulatory framework and adheres to all player protection requirements set by the Philippine Amusement and Gaming Corporation. Our responsible gaming policies are reviewed regularly to stay current.
Our dedicated support team is available around the clock to assist with responsible gaming concerns, account restrictions, self-exclusion requests, and any other player protection matters — no waiting, no runaround.
lock789 does not send promotional offers to players who have activated responsible gaming tools, are in a cool-off period, or have self-excluded. We will never use marketing to encourage players who are trying to take a break.
Every lock789 player can access a full, detailed history of their gaming activity — deposits, withdrawals, bets placed, and time spent. Transparency is the foundation of informed, responsible play.
lock789 provides ongoing educational resources about responsible gaming, the odds of casino games, and how to recognise problem gambling. An informed player is an empowered player.
lock789 is the Philippines' most trusted online gaming platform — built for players who want premium entertainment with the peace of mind that comes from knowing their well-being always comes first.
Must be 21 years or older to register and play. Please gamble responsibly.